Quartz Member Alert
If you’re impacted by the HSHS closures, we’re here to help.
We’re here to help
We know some of you may be affected by recent news of the western Wisconsin HSHS hospitals and clinics closing, so we’re here to make sure you – our valued Quartz members – know that we’re still here with in-network options available to you in your area.
Emergency care: Most importantly, Quartz covers emergency care—anywhere! So, if you have an emergency, don’t hesitate. Seek immediate care at the nearest emergency room knowing Quartz has you covered.
Primary and specialty care: OakLeaf clinics are in-network and within the Eau Claire area. If you currently see an OakLeaf provider, nothing needs to change. If not – and if you’re impacted by the HSHS closures – we encourage you to consider an OakLeaf clinic as a new care option. Click here for more information about OakLeaf clinics. We also partner with Gundersen Health System to offer in-network care.
Surgery and procedure care: If you have an upcoming surgery or procedure scheduled at one of the closing hospitals or clinics, please call the hospital or clinic directly to discuss next steps and potential transition of care options.
You can also use our online Find A Doctor tool to search for care options by specialty, facility, doctor name, and location.
If you have any questions about your benefits, we’re here to help. Call our Quartz Customer Success team at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., and Friday, 7 a.m. – 5 p.m. Quartz Medicare Advantage and Dual Eligible members can connect with a Quartz Champion at (800) 394-5566 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Oct. 1 – March 31, seven days a week, 8 a.m. – 8 p.m.
Frequently asked questions
If you transition to another Quartz network provider, your prior authorization will continue to be approved and will pay as expected.
If you transition to an out-of-network provider, your prior authorization will not automatically be approved. If you still decide to transition to an out-of-network provider and want to avoid this situation, please contact our Quartz Customer Success team at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., and Friday, 7 a.m. – 5 p.m. Quartz Medicare Advantage and Dual Eligible members can connect with a Quartz Champion at (800) 394-5566 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Oct. 1 – March 31, seven days a week, 8 a.m. – 8 p.m. They will work closely with you to make the transition with your prior authorization as easy as possible.
The option to switch plans due to the closures will depend on the plan you currently have. If interested in switching to a new plan, please call our Customer Success team at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., and Friday, 7 a.m. – 5 p.m. Quartz Medicare Advantage and Dual Eligible members please contact a Quartz Champion at (800) 394-5566 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Oct. 1 – March 31, seven days a week, 8 a.m. – 8 p.m.
We are working to evaluate all options and opportunities to contract with new providers in the Eau Claire and Chippewa Falls areas. Any additions will be added to our online Find a Doctor tool.
The Wisconsin Commissioner of Insurance has dedicated consumer service teams that are available to respond to questions and concerns related to the closures. The OCI Consumer Affairs team can be reached at (608) 266-3585 or ocicomplaints@wisconsin.gov.