Understanding your State of Wisconsin Group Health Plan
Life can be unpredictable. But no matter what happens, you’ll be glad your Quartz plan gives you access to top-notch care from high quality providers.
Helpful Videos
How health insurance works
Understanding your bill
Care you need, when you need it
Where to get care
Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. The video above will help you decide what type of provider is right for your situation. Below is a summary of where to get care depending on your needs.
| Virtual visit | Telehealth | Primary care | Urgent care | Emergency care | |
|---|---|---|---|---|---|
| Description | An on-demand appointment with a health care provider via your smartphone, tablet, or computer | A scheduled appointment with your usual provider during clinic hours, via video chat or phone call | Regular, non-emergency care. Face-to-face appointment with your provider in their clinic or office | In-person, walk-in care at designated locations, usually with extended hours | In-person care 24/7 when help is needed right away to prevent an adverse health outcome |
| Hours | 24/7 | Normal clinic hours | Normal clinic hours | Extended hours | 24/7 |
| Cost | $ | $$ | $$ | $$$ | $$$$ |
| When to use | For urgent, non-emergency symptoms, like: • Cough • Headache • Nausea • Rashes • Sore throat • Sprains | For service outside of the clinic, including: • Routine visits • Surgery follow-ups • Mental health services • Screenings | For in-clinic services, for instance: • Routine checkups • Annual physicals • Preventive screenings • Vaccinations • Non-urgent injuries and illnesses | For health issues or injuries that need prompt attention, but are not serious enough for emergency care, such as: • Sprains and strains • Ear pain or infection • Rashes and insect bites • Sore or strep throat | For serious and/or life-threatening situations, for example: • Chest pain or heart attack • Shortness of breath • Major illness • Traumatic injury |
| How to access | Set up an account ahead of time so you’re prepared if you are sick or injured. Learn more on our Digital Tools page. | Call your provider’s office to schedule a telehealth visit (if available) and get connection instruction | Call your primary care provider or clinic to schedule ahead of time | Call your primary care provider or clinic first, day or night. They will advise you if you should go to urgent care | Call 911 or go to the nearest hospital emergency department for immediate help |
If you are looking for a PCP at a UW Health clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select a PCP and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.