Quality Matters: CAHPS Survey Results
Consumer Assessment of Healthcare Providers and Systems survey
CAHPS® Survey Results
CAHPS® is the Consumer Assessment of Healthcare Providers and Systems survey. The Agency for Healthcare Research and Quality (ARHQ) created a standardized survey that makes it easier for health care consumers to compare quality in health care across the United States. The surveys include questions about member satisfaction with health plans, health care, doctors and specialists.
Quartz submits multiple plans for accreditation under the market names of Quartz Health Benefit Plans Corporation (QHBPC), Quartz Health Plan Corporation (QHPC) and Quartz Health Insurance Corporation (QHIC).
Measurement Year 2017 (Reported in September 2018)
| Category | QHBC | QHPC | QHIC |
|---|---|---|---|
| Getting Care • Getting care easily • Getting care quickly | 2.0 | 2.0 | 4.0 |
| Satisfaction with physicians • Rating of primary care provider • Rating of specialists • Rating of care • Coordination of care • Health promotion and education | 3.0 | 4.5 | 3.5 |
| Satisfaction with health plan services • Handling claims • Rating of health plan | 4.0 | 2.5 | 4.0 |